Jim Dandies is a leading platform offering premium lab-grown diamonds with exceptional value. We stand apart with our unique 50% lifetime return policy and the Phali Coin rewards program, allowing users to earn, transfer, and redeem rewards.

Any diamond purchased on Jim Dandies is eligible for a 50% refund at any time post-delivery. Return the diamond to our authorized dealer, and upon verification, you will receive 50% of your original invoice amount—no questions asked.

Phali Coins are reward points offered by Jim Dandies. You earn them through purchases, referrals, reviews, social actions, and more. They can be redeemed for discounts, or once you collect 5,00,00,000 Phali Coins, you can get a 5g physical gold Phali Coin or once you collect 20,00,000 Phali Coins, you can get a 20g physical silver Phali Coin.

Phali Coins are awarded for:

• Product purchases

• Referrals (Sign-up & Order)

• Social media interactions

• Product reviews

• Birthday rewards

• Anniversary (1-year membership)

• Gift vouchers during festivals

Yes. Phali Coins have a validity of 10 years from the date they are credited to your account. Be sure to redeem them in time!

Absolutely. You can send Phali Coins to other registered users on our platform. You can also assign a nominee for your coin balance.

Yes. You can redeem Phali Coins for discounts at checkout. The value is ₹0.001 per coin.

You can submit your query using the support form on this page. Select your issue type and provide the required details. Our team will get back to you within 24–48 hours.

Simply click “Lost your password?” on the login page. Enter your registered email and follow the reset link. Still stuck? Use the contact form to reach us.

Go to My Account > Orders to view order status. You’ll also receive tracking links via email after your order is dispatched.

No. The price displayed during checkout is the final price. All taxes and charges are included transparently.

Orders are typically delivered within 5–10 working days after payment confirmation. Tracking will be shared once dispatched.